Front Desk Agent- Seasonal- PT- OVI

GRAND PACIFIC RESORTS INC•Olympic Valley, CA

2d•$23 - $25•Onsite

About The Position

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent provides exceptional, warm, and friendly service to guests, owners, supervisors, and associates. The role may be performed independently or as part of a team, with little to no supervision, and relies on sound judgment. The position is seasonal and part-time, running until the end of April 2027, with the possibility of becoming a regular full-time position. Shifts are varied, including midday and evening shifts.

Requirements

At least 1 year of related experience.
Professional telephone etiquette.
High school diploma or equivalent.
Excellent communication and organizational skills.
Ability to work well in a diverse team environment.
Availability to work various shifts, including weekends and holidays.
Ability to pass applicable auditions or skill testing, a background check, physical examination, and drug screening.
Ability to speak and understand English.
Ability to stand and/or walk for up to 8 hours, and to sit, stoop, kneel, crouch, and crawl.
Ability to frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.
Clear close, distant, and depth vision for navigating the office and other resort buildings.

Nice To Haves

Experience in the hospitality industry, preferably timeshare.

Responsibilities

Support and uphold Grand Pacific Resorts’ values, expectations, policies, and procedures.
Check guests and owners in and out of the resort and answer their questions.
Provide exceptional customer service in person and by phone, meeting or exceeding guest and owner expectations.
Answer a high volume of inbound calls from guests and owners.
Communicate effectively with guests, owners, supervisors, and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage, using the staircase if necessary.
Occasionally deliver requested items to and from guest rooms.
Perform all responsibilities professionally and ethically.
Maintain consistent, regular attendance.
Follow performance standards and company policies and procedures related to the department.
Perform other tasks or functions as directed by upper management.