Front Desk Agent
About The Position
Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Front Desk Agent. This role offers an opportunity to be part of an innovative and passionate hotel team in a rapidly growing market. Accor, the company, is a worldwide leader that supports employee growth and learning, aiming to bring purpose to work and explore limitless possibilities within the organization. The company encourages employees to discover the life that awaits them at Accor, to do what they love, care for the world, and dare to challenge the status quo, embracing a #BELIMITLESS mindset.
Requirements
- Previous customer related experience preferred
- Previous PMS experience an asset
- Proficiency in English (verbal and written), second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Nice To Haves
- Second language proficiency
- Computer literacy in Microsoft Window applications
Responsibilities
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
