Front Desk Agent at Sandestin Golf & Beach Resort

Sandestin Investments LLC•Miramar Beach, FL

4h•Onsite

About The Position

The Front Desk Agent at Sandestin Golf & Beach Resort is the first point of contact for guests and plays a critical role in delivering an exceptional arrival and departure experience. This position operates in a fast-paced, high-volume environment, managing a large number of daily check-ins and check-outs while maintaining a warm, professional, and efficient demeanor. The ideal candidate thrives under pressure, excels at multitasking, and is passionate about hospitality.

Requirements

Previous front desk, hospitality, or customer service experience preferred
Experience in a high-volume resort or hotel environment strongly preferred
Strong communication and interpersonal skills
Ability to multitask and remain composed in a fast-paced setting
Proficiency with property management systems (PMS) and basic computer skills
Flexible schedule, including evenings, weekends, and holidays

Responsibilities

Greet guests upon arrival with a welcoming and professional attitude, creating a positive first impression
Efficiently manage high-volume check-ins and check-outs, ensuring accuracy and speed
Verify reservations, assign rooms, and issue room keys in accordance with resort standards
Handle guest inquiries, requests, and concerns promptly and professionally
Process payments, post charges, and maintain accurate guest accounts
Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction
Maintain knowledge of resort amenities, dining options, activities, and local attractions to assist guests
Resolve guest issues with a service-first mindset, escalating when appropriate
Adhere to all cash handling, safety, and security procedures
Maintain a clean, organized, and professional front desk area at all times