Front Desk Agent

The Madison Concourse Hotel and Governor's Club • Madison, WI

51d • Onsite

About The Position

Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is required. The ideal candidate will have open availability, as shifts vary based on business needs. Candidates should be available to work mornings, afternoons, evenings, weekends, and holidays with shift times ranging between 7am and 11pm. We offer a competitive starting wage at $17 per hour, plus benefits!

Requirements

• Customer service background is required
• Open availability, as shifts vary based on business needs
• Available to work mornings, afternoons, evenings, weekends, and holidays with shift times ranging between 7am and 11pm
• Computer and cash handling skills
• Great verbal communication skills
• Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships
• Strong organizational and multitasking abilities, thriving in a fast-paced environment
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
• A positive attitude and a genuine passion for providing outstanding customer service
• Qualified applicants must be able to successfully complete a pre-employment drug test and background check.

Nice To Haves

• Previous hotel experience is preferred
• Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively

Responsibilities

• Provide a warm and friendly welcome to guests, ensuring a smooth check-in process
• Assist guests with check-outs, billing inquiries, and any other requests or concerns they may have during their stay
• Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations
• Manage reservations and room assignments, ensuring accuracy and efficiency
• Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations
• Maintain a clean and organized front desk area, including the lobby
• Follow security and safety procedures, ensuring the well-being of guests and colleagues
• Upsell hotel amenities, services, and packages to enhance guests stays and maximize revenue
• Collaborate with team members to provide seamless experiences and exceed service standards

Benefits

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
• A rich Quartz health insurance plan
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed