Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport
Hilton•Seattle, WA
•$24 - $26•Onsite
About The Position
The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team. As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
- A minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.
Nice To Haves
- Experience with the OnQ is a plus.
Responsibilities
- Ensuring a seamless check-in and check-out process
- Delivering memorable experiences that make the stay for every guest
- Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows: $1-$499 earns 5% commission, $500-$999 earns 10% commission, $1,000 or more earns 15% commission.
Benefits
- Medical Insurance Coverage – for you and your family
- Vision, Dental, Life and Disability Insurance
- Mental Health Resources
- Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
- Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
- Go Hilton travel discount program: 110 nights of discounted travel per calendar year
- 401(k) plan
- Pension plan – Hilton to put $1.35 per hour you work
- Employee Stock Purchasing Program
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistant Program
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Front Office Upselling Incentive Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
