Front Desk Agent

Concord Hospitality Enterprises•Calgary, AB

15d•Onsite

About The Position

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. We are seeking a friendly, professional, and service-driven Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play a vital role in creating memorable experiences through warm hospitality, efficient service, and genuine care. The successful candidate is passionate about people, enjoys working in a fast-paced environment, and takes pride in delivering exceptional service while representing the Element by Westin brand.

Requirements

Previous Front Desk, Guest Services, or customer service experience is considered an asset.
Hospitality or Marriott experience is preferred but not required.
Passionate about creating memorable guest experiences.
Excellent interpersonal and communication skills.
Friendly, approachable, and confident interacting with guests from around the world.
Strong organizational skills with excellent attention to detail.
Comfortable multitasking and prioritizing in a fast-paced environment.
Proficient with computers and willing to learn hotel management systems.
Professional appearance and positive attitude.
Flexible availability, including mornings, evenings, weekends, and holidays

Responsibilities

Welcome guests with a warm, genuine, and professional demeanor.
Complete guest arrivals and departures efficiently while ensuring accuracy of reservations, billing, and payment processing.
Respond to guest inquiries, requests, and concerns promptly and professionally, resolving issues whenever possible.
Provide information about hotel amenities, local attractions, transportation, and dining recommendations.
Answer incoming telephone calls and respond to emails in accordance with Element and Marriott brand standards.
Process room reservations, modifications, cancellations, and upgrades.
Maintain accurate guest records and cash handling procedures.
Collaborate with Housekeeping, Maintenance, and other departments to ensure guest requests are fulfilled promptly.
Maintain a clean, organized, and welcoming front desk and lobby environment.
Follow all hotel safety, security, and emergency procedures.
Assist with administrative tasks, reports, and daily shift responsibilities.
Support fellow associates and contribute to a positive team culture.