Front Desk Agent

Donohoe Hospitality Services•College Park, MD

29d•$16 - $17•Onsite

About The Position

The Hotel at University of Maryland is more than a place to stay—it's a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We're the heartbeat of the guest experience, and we never miss a beat.

Requirements

1+ year of customer service or hospitality experience (hotel front desk a plus)
Strong communication skills and a natural ability to connect with people
Tech-savvy with basic knowledge of property management systems (we'll train you!)
Ability to multitask and stay cool under pressure
Flexible availability, including weekends, evenings, and holidays
A polished, professional vibe and a guest-first mindset
Hunger to learn, grow, and be part of something special

Responsibilities

Greet guests with warmth, authenticity, and a genuine smile
Handle check-ins, check-outs, and reservations with precision and personality
Be the go-to for guest questions, requests, and unexpected moments
Process payments, manage room keys, and keep things running smoothly
Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
Stay sharp on hotel offerings, local hotspots, and insider tips
Keep the front desk area polished, professional, and welcoming
Jump in where needed—because teamwork makes the magic happen
The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.