Front Desk Agent

Sage Hospitality•Philadelphia, PA

1d•Onsite

About The Position

The Logan Hotel is seeking associates who have a passion for hospitality, a mindset driven by service, and a desire to make a difference in the lives of others. Our associates play a vital role in bringing the hotel's experience to life by anticipating guest needs, creating personalized moments, and supporting one another to deliver exceptional hospitality every day. This role involves responding professionally and courteously to guests, providing information and services, and handling inquiries and concerns via telephone and in person.

Requirements

High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Ability to read written communiques and monochrome computer screen
Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
Ability to understand and follow verbal/written instructions
Ability to work on more than one task at a time
Ability to communicate both verbally and in writing
Repeated bending and kneeling required while filing
Must be able to reach all areas of hotel to assist clients
Occasional carrying and lifting of files and office items up to 25 lbs

Nice To Haves

None explicitly mentioned, but implied is a passion for hospitality and a service-driven mindset.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest satisfaction and that they are in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.