Front Desk Agent

Hampton Inn & Suites Cranberry•Cranberry Township, PA

8d•Onsite

About The Position

This role involves managing guest registration, room assignments, and communication. The Front Desk Agent will handle inquiries, manage reservations, process payments, and ensure guest satisfaction by providing information and services. A comprehensive understanding of hotel operations, including night audit procedures, and proficiency in office software are essential.

Requirements

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
dependable
Able to stand for a long period of time

Nice To Haves

Ability to accurately use various office software.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Have a full working knowledge and expertise of each shift including night audit.