Front Desk Agent - Tygart Hotel

Tygart Hotel•Elkins, WV

20h•Onsite

About The Position

The Tygart Hotel is seeking a Front Desk Agent to provide a welcoming and helpful guest experience. The role involves working during the day and may include night shifts. The stated shift is 3–11 p.m., including weekends and holidays. Compensation is $14.00 per hour. The Front Desk Agent greets guests, manages check-ins and check-outs, answers phones, assists with reservations, provides local recommendations, and keeps front desk materials and daily reports organized. The agent coordinates with housekeeping and maintenance to prepare rooms and resolve issues, while delivering friendly service in a busy environment. The position requires a professional and friendly manner, strong communication and computer skills, and the ability to stay focused during evening hours. Candidates should be able to stand for long periods and lift up to 40 pounds. One to two years of front desk or hospitality experience is a plus, not a stated requirement. Full-time associates receive health, dental, vision, and life insurance; 401(k); short- and long-term disability; paid holidays; vacation, personal, and sick time; lean management training; and employee discounts through HR provider LL Roberts. The company describes opportunities for advancement within Taylor Hospitality and a supportive, team-oriented work environment.

Requirements

Friendly, polished, and professional demeanor; uniform and name tag must be ready.
Strong communication skills.
Computer skills, including familiarity with Microsoft Office and reservation systems.
Ability to solve problems and assist guests.
Ability to stay upbeat and focused during evening hours.
Ability to work the stated 3–11 p.m. shift, including weekends and holidays.
Ability to stand for long periods.
Ability to lift up to 40 pounds.

Nice To Haves

One to two years of front desk or hospitality experience.
Interest in hospitality, helping people, and making guests’ days better.

Responsibilities

Greet guests warmly and provide a positive first impression.
Handle guest check-ins and check-outs.
Answer phones and assist with reservations.
Offer guests local recommendations.
Keep the front desk organized, including room keys and daily reports.
Communicate with housekeeping and maintenance to ensure guest rooms are ready and issues are resolved.
Manage calls, questions, and check-ins while maintaining a calm and courteous manner.
Deliver exceptional guest experiences in keeping with Taylor Hospitality’s service promise.