Front Desk Agent 26'-27' Winter Season
About The Position
The Front Desk Agent is the heart of the Rustler Lodge guest experience, serving as the first and last point of contact for every guest who walks through our doors. Responsible for managing check-in and check-out procedures, familiarizing guests with the lodge layout and amenities, responding to guest requests, and providing accurate information about lodge policies and services, the Front Desk Agent ensures that every guest interaction reflects the warmth, professionalism, and personalized service that defines the Rustler's reputation for unrivaled hospitality. This role is well-suited to a poised, resourceful, and genuinely guest-focused individual who thrives in a dynamic environment and takes pride in making every guest feel as though they are returning home.
Requirements
- Prior experience in customer service preferred
- Quality written, verbal, and interpersonal communication skills
- Strong computer skills
- Mathematical and problem-solving skills
- Ability to multi-task
- Positive attitude, professional manner, and appearance in all situations
Responsibilities
- Perform check-in and check-out procedures
- Provide guests with information regarding hotel policies
- Assist guests with requests and problems
- Answer the telephone using appropriate phone etiquette
- Provide professional, friendly, positive, upbeat, and hospitable service at all times
- Communicate effectively with guests, management, staff, and co-workers
- Perform additional tasks as assigned by management
Benefits
- Meals provided while on shift for live out employees
- Ski pass included
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
