Front Desk Agent

Centurion Asset Management Inc.•Waterloo, ON

35d•CA$42,000 - CA$48,000•Onsite

About The Position

Reporting to the Assistant General Manager, the Front Desk Agent is responsible for the professional leasing and administration of a Centurion Property Associates Inc. │ The MARQ managed student housing community. The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives (CSRs), providing CSRs with tasks and guidance so as to ensure that the needs of all current and prospective Residents are met in accordance with established standards.

Requirements

A passion for excellence in customer service delivery
Customer Service experience preferably in student housing
Exceptional oral and written communication skills
Excellent organizational skills with a strong ability to multi-task
Highly motivated
Excellent interpersonal skills
Knowledge of other languages an asset
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense
Forward thinking with an ability to develop creative strategic solutions to issues
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner
Be available for a full-time modified schedule

Responsibilities

Professionally, promptly and courteously handle all current and prospective Residents’ inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community amongst the Residents.
Acting as a Team Lead, assist with organizing the duties and responsibilities of Customer Service Representatives during their shifts. Ensure all general emails are responded to daily. Professionally greet all Residents and Guests who enter the building. Conduct viewings and tours with prospective Residents, while promoting Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Assist with organizing, marketing and hosting student events, including Open Houses, tabling and Resident events. Assist with move-ins and move-outs, as per the Operations Calendar, Move-In Process and the Post Lease Checklist, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.
Ensure that the Front Desk is kept in an orderly and organized state at all times. Assist with general front desk duties, including photocopying, scanning, faxing and filing documents. Ensure all administrative supplies are kept in stock. Complete other duties as assigned.