Front Desk Agent

Horseshoe Bay Resort • Houston, TX

27d • Onsite

About The Position

The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to hotel guests throughout their stay. This role manages the check-in and check-out experience, processes reservations and payments, provides hotel and local information, responds to guest requests, and assists in resolving concerns with professionalism and care.

The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly. Responsibilities also include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities.

The ideal candidate is friendly, confident, detail-oriented, and comfortable working in a fast-paced luxury hotel environment. Previous hotel, front desk, or customer service experience is preferred, along with strong communication, problem-solving, and computer skills.

As part of a luxury Curio Collection by Hilton property, you’ll have the opportunity to create meaningful connections and memorable moments while delivering the elevated service our guests expect.

Schedule flexibility, including mornings, evenings, overnight shifts, weekends, and holidays, may be required.

Requirements

• Strong communication skills.
• Strong problem-solving skills.
• Strong computer skills.
• Friendly demeanor.
• Confident.
• Detail-oriented.
• Comfortable working in a fast-paced luxury hotel environment.

Nice To Haves

• Previous hotel experience.
• Previous front desk experience.
• Previous customer service experience.

Responsibilities

• Manage the check-in and check-out experience for hotel guests.
• Process reservations and payments.
• Provide hotel and local information to guests.
• Respond to guest requests and assist in resolving concerns with professionalism and care.
• Communicate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly.
• Maintain accurate guest accounts.
• Answer phones.
• Recognize special occasions and guest preferences.
• Promote hotel services and amenities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed