Front Desk Agent

Boyne Resorts•Boyne Valley Township, MI

5d•Onsite

About The Position

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest’s stay, creating memorable first impressions, providing information about the resort and local area, and offer a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! "Work Where You Love To Play!" at Boyne Mountain Resort.

Requirements

Previous experience providing excellent customer service
Attention to detail and accuracy in work
Ability to stay focused
Approachable and hospitable demeanor
Clear and friendly communication skills
Ability to remain calm in difficult or frantic situations
Willingness to be part of a close-knit team and look out for fellow team members
Ability to maintain a fun work environment
Flexibility and willingness to learn
Ability to work nights, weekends and holidays when needed
High school diploma or equivalent
Comfortable handling payment transactions
Basic computer skills

Nice To Haves

Previous experience providing excellent customer service

Responsibilities

Checking in guests quickly, accurately and effectively with the highest level of guest service
Suggesting activities for guests so they can make the most of their stay
Being compassionate toward guest concerns and working with other departments to correct issues that arise
Allowing your fun-loving personality to assist the guests
Exceeding guests needs and expectations