Front Desk Agent, The American Club

Kohler Co.•Kohler, WI

1d•Onsite

About The Position

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. This is a casual part-time position at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.

Requirements

Must be 18 years or older to apply
The ability to work independently with professionalism while maintaining a focus on quality and customer service.
Candidate must tolerate being on their feet for the majority of the day
Strong written and oral communication skills helpful
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Previous Guest Service experience preferred

Responsibilities

Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information.
Registering guests in and out of Fidelio property management system.
Blocking guest rooms, preparing guest folios, guest cards, and programming room keys.
Handling all money transactions at the front desk following standard operating procedures.
Having knowledge of food and beverage facilities and hours of operation.
Posting and recording hotel gift certificates.
Being knowledgeable about property and surrounding area, local attractions and shopping services.
Adhering to established safety procedures and guidelines.
Handling guest complaints.