Front Desk Agent - The Sunny

The Sunny Hotel•Sunny Isles Beach, FL

22h•Onsite

About The Position

The Sunny Hotel, located in Sunny Isles Beach, Florida, is a beachfront hotel offering exceptional service and a tropical paradise experience. It boasts stunning ocean views, modern amenities, and a lively atmosphere. As a Front Desk Agent, you will be at the forefront of creating exceptional guest experiences, welcoming and assisting guests throughout their stay. This role involves seamless check-ins, providing local recommendations, and ensuring guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity to showcase your hospitality skills and make a lasting impact in a dynamic and rewarding hospitality environment.

Requirements

High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus

Responsibilities

Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.