About The Position

Keystone Front Desk Agents facilitate guest check-in, check-out and provide general information. Other job responsibilities include, but are not limited to: Professional appearance, excellent guest service skills, ability to multitask and strong verbal communication skills are required. Candidates with prior guest service experience in a fast paced environment preferred. Potential for long term professional development Perform all duties assigned by managers

Requirements

  • High school diploma or equivalent is required
  • MS Office proficiency is required
  • Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
  • Able to communicate effectively in English, both written and verbal
  • Able to lift 30 lbs and to stand for long periods of time in excess of 4 hours without sitting
  • Flexible schedule including weekends and holidays is required

Nice To Haves

  • College Degree preferred
  • Prior front desk experience a plus
  • Experience in a guest service environment is strongly preferred
  • Previous knowledge of the Resort is strongly preferred
  • Proficient on property management systems (SMS, PMS, LMS) - preferred

Responsibilities

  • Facilitate guest check-in and check-out
  • Provide general information to guests
  • Perform all duties assigned by managers
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