Front Desk Agent

Innvite Hospitality•Dublin, OH

13d•Onsite

About The Position

The Front Desk Agent is responsible for managing guest check-in and check-out processes, operating the Property Management System (PMS), handling cash and credit card transactions, and managing the switchboard. This role also involves understanding front office emergency and security procedures, handling reservations for guest rooms and meeting rooms, and assisting with administrative duties as assigned by management. The agent is expected to maintain a neat and tidy front desk area and lobby, make minor decisions, take group reservations, set up group blocks, and actively sell guest rooms to new arrivals and phone inquiries. Adherence to all policies and procedures in the Employee Handbook is mandatory. The role requires the agent to be neat, clean, and well-groomed in uniform, operate laundry as directed, and maintain a professional and hospitable attitude towards guests, associates, and vendors.

Requirements

Fluent Verbal & Written Communication in Proper English
Spanish, if possible
Basic Math
Hand Writing
Computer Skills/Keyboard/Typing Skills
Operate a 10 Key Calculator
Hospitable, Civil Contact with the Public
Ability to Work Independently, with Little to no Supervision
Ability to Complete Multiple Tasks Simultaneously
Night Audit/Basic Accounting Skills/Training
Neck: Bending & Twisting
Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
Hands: Finger Dexterity, Grasping
Trunk: Bending & Twisting
Legs: Normal Balance, Crouching or Kneeling
Feet: Standing For Long Periods, Walking, Climbing Stairs
Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation

Responsibilities

Guest Check-in & Check-out
PMS Operations
Cash Handling & Credit Card Transactions
Switchboard Operation and Telephone Etiquette
Front Office Emergency/Security Procedures
Reservations-Guest Rooms and Meeting Rooms
Assist with Administrative Duties as assigned by Management
Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
Minor Decision Making
Take Group Reservations & Set up Group Blocks
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook
Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
Operate Laundry as Directed
Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors