Front Desk Agent

Spire Hospitality • Stowe, VT

22d • Onsite

About The Position

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression. Must provide and ensure exceptional hospitality experiences are delivered to the guest through performing all desk related functions, which includes but is not limited to, checking guests in and out, providing hotel and area information and coordinating the fulfillment of guest requests.

Requirements

• Previous guest service experience
• Good communication skills
• Ability to resolve problems.
• Flexible work schedule
• Basic computer skills
• Must read, write and speak the English language fluently

Nice To Haves

• Assist with Bell stand and Valet duties
• Assist with basic concierge duties
• Performs other duties as assigned by management
• Knowledge of SMS Host a plus
• Ability to organize and manage multiple priorities
• Customer satisfaction orientation
• Excellent interpersonal and communication skills
• Strong team player
• Knowledge of resort and local amenities
• Ability to multitask and function in a fast paced environment while keeping a calm demeanor
• Previous hotel front desk and PMS computer experience.
• Valid driver’s license
• Advanced knowledge of Microsoft Office Suite products

Responsibilities

• Welcome, check-in and direct guests at arrival.
• Review all arrivals for notes, requests, and discrepancies and accommodate accordingly.
• Pre-register and produce key packs, when applicable.
• Handle guest requests and following up to ensure they are completed
• Handle cashier duties and balance one’s bank at conclusion of shift.
• Assist with answering phones, taking reservations, guest’s requests and inquiries.
• Complete shift check list and necessary reports.
• Monitor guests accounts and room inventory.
• Troubleshooting guest issues
• Reviewing and updating the property management system
• Keep work area neat and cleaned at all times.
• Watch for safety hazards and report them immediately to your Supervisor.
• Will work and communicate directly with all Rooms departments, and indirectly with others.
• Majority of shift work would be at front desk, some back office work required.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed