Front Desk Agent
About The Position
WE ARE Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Front Desk Agent at our island-inspired resort. OUR CULTURE | INDIVIDUAL DISTINCTIVE, COLLECTIVE SOUL The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. THE JOB: This role will report to: The Front Office Manager and Director of Operations We are currently seeking an individual who wants to be part of the Kona Kai culture and serve with a purpose. We are seeking a Front Desk Agent to assist us in creating a world-class environment that will enable our guests to connect with our fine establishment. The Front Desk Agent is a key dynamic position in the resort's Rooms Division. As the Front Desk Agent, your friendly, energetic and professional personality will be the face of the arrival team. In this position, you will assist our guests with check-in, out and any request they have during their stay. Your standard response will become “yes, absolutely!”.
Requirements
- Flexibility with schedule (AM, PM & potentially Overnight).
- Desire to learn and deliver guest service experience.
- Computer literacy; Word, Excel & Property Management Systems.
- Must be well groomed.
- Must be punctual and ready to start their day.
- Strong communication skills.
- Hospitality experience preferred or Front desk guest service.
Nice To Haves
- Have Fun!
Responsibilities
- Assist guests with check-in and check-out.
- Respond to guest requests during their stay.
- Maintain positive relations with guests and team members.
- Ensure a high level of service is always maintained.
- Maintain a clean and tidy work environment.
- Multitask effectively.
Benefits
- Meal provided every shift
- Great travel discounts at hotels across CA and throughout US
- Entry level position into the hospitality industry
- Career advancement opportunities
- Tips and incentives are part of the job!
- Pay before Payday!
- Travel discounts at partner Noble House Hotels around the country
- Nationwide discount program (including theme parks, MLB, NFL, and concert tickets)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
