Front Desk Agent

AccorHotel • Austin, TX

10h • Onsite

About The Position

Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Front Desk Agent. This role offers an opportunity to be part of an innovative and passionate hotel team in a rapidly growing market. Accor, the parent company, emphasizes personal growth, purpose-driven work, and limitless possibilities for employees.

Requirements

• Previous customer related experience preferred
• Previous PMS experience an asset
• Proficiency in English (verbal and written), second language an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Second language proficiency
• Computer literacy in Microsoft Window applications
• Previous PMS experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed