Front Desk Agent ($18.50/hr) - The Watermark Hotel
About The Position
The Watermark Hotel, a new all-suite luxury hotel in Capital One Center, is seeking a Front Desk Agent. This position is responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. The role involves processing check-ins/outs, assisting guests with reservations and requests in a friendly, professional, and timely manner, while upholding the high standards of B. F. Saul Company Hospitality Group to ensure guest satisfaction. The Watermark Hotel offers 300 luxury residential suites and convenient access to local attractions and amenities, including The Aviary, Wren restaurant, and The Perch rooftop green space.
Requirements
- Ability to anticipate and respond to guests in a friendly and positive manner.
- Ability to provide the highest level of service.
- Ability to process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work as a team player and contribute to other departments.
- Understanding and ability to follow B. F. Saul Company Hospitality Group guest service recovery program.
- Ability to follow proper selling techniques to maximize room revenues.
- Ability to monitor room availability and adhere to booking policies and procedures.
- Ability to drive sales and maximize revenue by up-selling rooms and amenities.
- Ability to follow B. F. Saul Company Hospitality Group procedures for handling cash and financial transactions.
- Responsible for proper use of all equipment.
- Adherence to cost controls to reduce expenses and waste.
- Ability to produce required volume of work by planning, organizing and prioritizing work duties.
- Adherence to B. F. Saul Company Hospitality Group general work rules and department procedures.
- Ability to attend all required department and hotel meetings.
- Ability to maintain a clean and safe work area in compliance with regulations.
- Ability to follow B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
- Knowledge of hotel emergency procedures.
Responsibilities
- Anticipates and responds to guests in a friendly and positive manner, providing the highest level of service.
- Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Works as a team player in meeting guests needs and actively contributes to the efforts of other departments.
- Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
- Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
- Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
- Knowledgeable of hotel emergency procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
