Front Desk Agent-Hampton Inn-Georgetown Ky.
Rainmaker Team•Georgetown, KY
•Onsite
About The Position
We are looking for a welcoming and detail-oriented Front Desk Agent to join our team in Georgetown, KY. As the face of our hotel, you will welcome guests, handle check-ins and check-outs, and ensure every visitor experiences our signature "Hamptonality." If you are a reliable professional who thrives on delivering great customer service and enjoys working in a vibrant environment, we want to hear from you.
Requirements
- Excellent communication, a warm and friendly demeanor, and strong problem-solving abilities under pressure.
Nice To Haves
- Previous customer service or hospitality experience is a plus.
- Experience with Hilton’s PeP (Property Engagement Platform) or prior property management systems is highly preferred.
Responsibilities
- Process guest arrivals and departures efficiently while verifying billing information.
- Answer phone calls, take reservations, and address guest inquiries or concerns promptly and professionally.
- Manage front desk cash drawers, process payments, and ensure accurate shift-end balancing.
- Maintain a clean, organized, and welcoming lobby area in compliance with Hilton standards.
- Communicate effectively with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
Benefits
- Competitive hourly wage.
- Paid training.
- Hilton Team Member Travel Program discounts worldwide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
