Front Desk Agent

Peregrine Hospitality•Beaverton, OR

45d•Onsite

About The Position

The Front Desk Agent is responsible for greeting and welcoming guests, managing check-ins and check-outs, handling payments, and ensuring guest satisfaction. This role requires maintaining extensive knowledge of hotel services and local attractions, adhering to hotel policies and procedures, and participating in promotional programs. The agent will work cohesively with the team, supporting management and collaborating professionally with co-workers. They must also maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures. All additional duties as assigned by management are also part of the role.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
General knowledge of the city where the hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Strong team player, able to partner with management and other employees in a professional manner.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to stand and walk for extended periods of time.
Ability to bend and twist, push and pull, stoop, and kneel.
Proof of identity and eligibility to work in the United States.

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.