Front Desk Agent

Spire Hospitality • Lake Oswego, OR

35d • Onsite

About The Position

The Hilton Garden Inn Portland/Lake Oswego is seeking positive individuals with a welcoming spirit to join their team as a Front Desk Agent/Guest Service Representative. This role focuses on providing exceptional service to guests, ensuring their satisfaction from arrival to departure. The front desk team is dedicated to creating remarkable and seamless experiences, crafting unforgettable memories for guests. SPIRE Hospitality, the management company, supports its employees with the tools and opportunities needed for growth in their hospitality careers.

Requirements

• High school diploma or its equivalent.
• One year of experience working in customer service or a guest-facing role required.
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.

Nice To Haves

• One year of Front Desk experience in hotels preferred.
• Previous experience with hotel PMS systems a plus.

Responsibilities

• Warmly welcome guests and provide exceptional service throughout their stay.
• Ensure guest satisfaction by crafting remarkable and seamless experiences.
• Deliver unparalleled service, courtesy, and care to guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED