Front Desk Agent
About The Position
The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management.
Requirements
- Friendly demeanor
- Professionalism
- Timeliness
- High standards of quality
- Proactive thinking
- Guest security awareness
- Ability to count cash accurately
- Ability to maintain accuracy of cash drawer
- Ability to communicate effectively
- Ability to work closely with other departments
- Ability to complete shift paperwork
- Ability to complete night audit reports
Responsibilities
- Processing check-ins/outs
- Securing payment
- Verifying and adjusting billing
- Assisting guests with reservations and requests
- Anticipating guest needs
- Exceeding guest expectations
- Implementing creative solutions to provide exceptional service
- Complying with brand standards
- Keeping guest security in mind
- Creating a safe, clean, and friendly work environment
- Counting cash and maintaining the accuracy of the issued cash drawer
- Checking the front desk log for problems, special requests, etc.
- Greeting, registering, and assigning rooms to guests
- Processing guest registrations, including collecting payment
- Maintaining room status inventory
- Communicating all pertinent shift information to Front Office Manager, General Manager, and other desk staff
- Maintaining and cleaning the lobby and bathroom as needed
- Communicating all information to the following shift to ensure a smooth transition
- Working closely with all hotel departments to ensure the highest quality of customer service
- Answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Explaining in-room and hotel features
- Completing all required shift paperwork
- Completing night audit reports daily
- Performing other duties as assigned by management
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
