Front Desk Agent

Crescent Careers • Bethesda, MD

4d • Onsite

About The Position

We are looking for Customer Service minded Guest Services Agent who would greeting and registering guests with a smile and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Open to working all shifts, weekends and holidays

Requirements

• Customer Service minded
• Greeting and registering guests with a smile
• Checking guests out of the hotel
• Inputting and retrieving information from the computer
• Confirmation of guest information and room rate
• Selection of rooms
• Coding electronic keys
• Promoting marketing programs
• Providing a welcome packet
• Ensuring guest knows location of room and/or has a bell person accompany him/her
• Enroll guest into Brand Reward program
• Using the point-of-sale system
• Handling money
• Processing credit and debit cards
• Accepting and recording various forms of payment
• Converting foreign currency
• Making change
• Processing gift certificates and cards
• Thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge
• Answering guest questions and inquiries
• Responding to guest inquiries and requests
• Resolving issues in a timely, friendly and efficient manner
• Fielding guest complaints
• Conducting research and resolving and negotiating solutions for guest satisfaction
• Receiving, inputting, retrieving and relaying messages to guests

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiry
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed