Front Desk Agent

StepStone Hospitality • Charlotte, NC

21d • Onsite

About The Position

Holiday Inn Express & Suites Ballantyne is looking for a Full-Time Front Desk Agent to join their team. This role is ideal for someone who is friendly, dependable, and enjoys helping people. The position involves creating great guest experiences and being part of the Holiday Inn Express Ballantyne team.

Requirements

• Excellent customer service and communication skills.
• Highly motivated with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Reliable, organized, and able to work independently as well as part of a team.
• Flexible schedule, including weekends and holidays.

Nice To Haves

• Previous hotel front desk experience is preferred, but we're willing to train the right person.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out efficiently.
• Answer phone calls and assist with guest requests.
• Handle reservations and payments.
• Work closely with housekeeping and maintenance to ensure an outstanding guest experience.
• Maintain a clean and organized front desk area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed