Front Desk Agent

Sun Hill Properties Inc.•Littleton, CO

1d•Onsite

About The Position

This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent will be responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment.

Requirements

High School diploma is required
Previous hotel experience is preferred
Bilingual is plus
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
Team members will be trained in the proper use and care of any assigned PPE.
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.
All employees must maintain a neat, clean, and well-groomed appearance.
The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required.

Nice To Haves

Previous hotel experience is preferred
Bilingual is plus

Responsibilities

As the ‘face’ of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude.
Find it easy to acknowledge guests and team members with a smile.
Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay.
Always abide by the security procedures without exception.
Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly.
Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good.
Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary.
Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers.
Ensure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers.
Contact the manager in case of hesitancy about an issue or need help.
Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount.
Make sure the lobby, front desk, entrance, and office are always clean. Wipe down all surfaces at the lobby regularly.
Make sure the complimentary coffee station is clean, all items are stocked, and the beverages are fresh.
Complete all additional tasks given by management.