Front Desk Agent
About The Position
We are looking for individuals passionate about creating unique experiences. At Sage Hospitality, we dare to be different; not only in the experience we provide to our guests, but also in the one we offer our collaborators. We believe in being authentic and working with our passions. We are not just looking for employees; we are looking for storytellers, experience guides. Our guides are relaxed yet attentive, genuinely enthusiastic, and creative dreamers who want to share their passion with others and the community. Respond professionally and courteously to guests arriving, departing, or visiting the hotel, providing accurate and timely information and services. Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Requirements
- Must be passionate about creating unique experiences.
- Must be authentic and work with passions.
- Must be a storyteller, an experience guide.
- Must be relaxed yet attentive.
- Must be genuinely enthusiastic.
- Must be a creative dreamer who wants to share their passion with others and the community.
- Must be able to respond professionally and courteously to guests.
- Must be able to provide accurate and timely information and services.
- Must be able to handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Must be able to use manual and computerized methods for check-in and check-out.
- Must be able to accurately calculate and/or record payments, receipts, guest charges, and other forms of credit.
- Must be able to accurately handle cash.
- Must be able to communicate rates and hotel information accurately.
- Must be able to use suggestive selling techniques.
- Must be knowledgeable of all internal and area functions.
- Must be able to operate the PBX system.
- Must maintain complete responsibility for your personal bank.
Responsibilities
- Welcome and complete established check-in procedures for daily arriving guests, using manual and computerized methods, to ensure guests are satisfied and staying in requested rooms.
- Facilitate guest check-out daily following established manual and computerized procedures to close guest accounts and release rooms for the next sale.
- Regularly calculate and/or record payments, receipts, guest charges, and other forms of credit using accurate cash handling methods and established procedures to present accurate and timely charges to the guest at check-out and maintain accurate hotel records.
- Courteously handle inquiries and accept reservations, both in person and by telephone, accurately communicating rates and hotel information and using suggestive selling techniques to sell room nights, increase occupancy, and generate revenue.
- Maintain good customer relations by being knowledgeable of all internal and area functions to respond to inquiries and concerns in a timely and knowledgeable manner, both in person and by telephone.
- Operate the PBX system by accepting incoming calls, assisting with outgoing calls, programming and managing wake-up calls, and locating guests to provide timely and efficient service.
- Control cash transactions at the front desk and maintain complete responsibility for your personal bank, as specified by hotel bank policy.
- Maintain a friendly, cheerful, and courteous attitude at all times.
Benefits
- Discounts on Sage hotels and restaurants across the US
- Hilton hotel discount
- Free RTD transit pass (Ecopass)
- Paid sick days
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
