Front Desk Agent

Pyramid Global Hospitality•Santa Rosa, CA

13d•$18 - $20•Onsite

About The Position

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality.

Requirements

Previous customer service experience required
Ability to remain calm and professional in fast-paced or high-pressure situations.
Must be flexible to work various shifts, including weekends and holidays.
High school diploma or equivalent required
Ability to stand for extended periods and lift up to 25 pounds occasionally.

Nice To Haves

hotel front desk experience preferred
Experience with hotel property management systems (such as OnQ) preferred but not required
hospitality education a plus

Responsibilities

Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa.
Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards.
Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
Process room assignments, payments, billing adjustments, and cash handling with accuracy.
Maintain knowledge of hotel services, amenities, promotions, and local attractions.
Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction.
Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups.
Enroll guests in Hilton Honors programs and promote brand initiatives as assigned.
Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct.
Maintain a clean, organized, and professional front desk area at all times.