Front Desk Agent
About The Position
Hospitality Management Corporation (HMC) is a Dallas-based privately held provider of management solutions and hospitality industry services. HMC's core value and mission is to provide clients with the finest management expertise in the industry, characterized by integrity, honesty, and open communication. HMC is recognized for its Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service, and Results. The company believes in empowering its team members, encouraging them to excel and providing the necessary resources for success. This specific role is for a Front Desk Agent at the Sonesta ES Suites Downtown Alamo Plaza in San Antonio.
Requirements
- Experience with an IHG branded hotel highly desired
- Be able to manage time effectively, complete required tasks on time
- Knowledge of and ability to operate computer equipment and the reservations system.
- High School diploma or equivalent required
- Stable work history required
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Need to be a team player
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Responsibilities
- Greet guests and manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Assist guests with questions, directions, and local recommendations
- Address and resolve guest concerns professionally
- Maintain accurate guest records and room key inventory
- Support front desk operations as needed
Benefits
- Industry leading 401K
- Promotional opportunities with a growing company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
