Front Desk Agent

Marriott San Antonio Airport•San Antonio, TX

20h•Onsite

About The Position

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.

Requirements

High school diploma or GED.
One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
Practice written safety standards and rules at all times.
Employees must be able to stand for extended periods of time.
Use of hands, fingers, and arms is required.
Job frequently requires standing, walking, bending, and crouching.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to ensure guest satisfaction in the rooms requested.
Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and ensure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs the shift check list to ensure accuracy of all aspects of the shift.
Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.
Serves as a cashier and attendant for gift shop as needed
Cross train as AYS operator.