Front Desk Agent

Brasada Ranch • Powell Butte, OR

59d • Onsite

About The Position

As a member of our Guest Services team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and all of our offerings. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Front Office Guest Service Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Our Guest Service Agents are the warmest and most engaging group at Brasada, and that is saying something. As a member of this team, you will be the main point of contact for every guest, and with this responsibility, it is vital that you truly love every aspect of customer service. You are motivated to build strong relationships from the moment our guests reach the desk and to creatively solve problems when expectations are not met. You will need to have the drive to take every opportunity to productively upsell all of the other amazing services and amenities of Brasada and have a vast knowledge of the Central Oregon area.

Requirements

• Excellent written and oral communication skills required.
• Excellent computer and typing skills are required.

Nice To Haves

• Previous guest service and reservation experience preferred.
• Excel and Word proficiency desired.

Responsibilities

• Interact with guests and ensure they have a great experience when staying at the resort.
• Respond to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort.
• Continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
• Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.
• Build strong relationships from the moment guests reach the desk.
• Creatively solve problems when expectations are not met.
• Productively upsell all of the other amazing services and amenities of Brasada.
• Have a vast knowledge of the Central Oregon area.

Benefits

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ.
• Generous raffles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed