Front Desk Agent

Sage Hospitality•Raleigh, NC

10d•Onsite

About The Position

Sage Hospitality Group is looking to hire a Front Desk Agent to join the team at the soon-to-open Indigo Raleigh in North Carolina. Sage Hospitality Group is dedicated to being the best and creating excellence in all endeavors, aiming to enrich lives one experience at a time. The company empowers employees to make positive impacts in their communities. They focus on providing genuine service to build guest relationships, create shareholder value, and deliver unforgettable experiences. Sage seeks independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path and welcome risk-takers and creative individuals. The company invests in the personal and professional growth of its employees, recognizing that success is about more than just the work performed.

Requirements

High school diploma or equivalent.
High school graduate level mathematical aptitude.
Knowledge of standard cash handling procedures.
Knowledge of computerized cash register systems.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Fluent in oral and written English.
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Ability to read written communiques and monochrome computer screen.
Ability to operate computer, calculator, and telephone keyboards.
Ability to understand and follow verbal/written instructions.
Ability to work on more than one task at a time.
Ability to communicate both verbally and in writing.
Ability to stand for 90% of the shift.
Ability to perform repeated bending and kneeling.
Ability to reach all areas of the hotel to assist clients.
Ability to occasionally carry and lift files and office items up to 25 lbs.

Nice To Haves

Experience in the hospitality industry is not required.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete check-in procedures for arriving guests using manual and computerized methods.
Facilitate guest departure (check-out) by following established manual and computer procedures.
Calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods.
Answer inquiries and accept reservations, both in person and by telephone, by communicating hotel rates and information and using suggestive selling techniques.
Maintain good customer relations by staying informed about in-house and area functions.
Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
Control cash transactions at the front desk and maintain responsibility for personal bank.
Maintain a friendly, cheerful, and courteous demeanor at all times.