Front Desk
About The Position
Join the Shade Hotel Redondo Beach team as a Front Desk Agent. We are a hospitality-driven company looking for upbeat, people-oriented, team player personalities who work quickly and efficiently and want to see our guests have the best experience every time that they come into our hotel! If you long to work for a company where people come first, you have found your place. We are not just a team, but also a family, dedicated to providing the ultimate experience and we have fun doing it. Shade Hotel Redondo Beach is the newest waterfront luxury boutique hotel in L.A. It offers guests 54 marina view luxury hotel rooms, multiple unique event spaces, a marina front restaurant and bar, and a rooftop Aquadeck, complete with a dipping pool, cabanas, and lounge with views from Palos Verdes to Malibu.
Requirements
- MUST HAVE OPEN AVAILABILITY (WEEKENDS & HOLIDAYS)
- Prior hotel front desk experience is required.
- Have a desire to exude genuine hospitality, first and foremost!
- Have exceptional verbal and written communication skills.
- Are detail-oriented, organized.
Nice To Haves
- Night audit experience is preferred.
- Boutique property experience is a plus.
- Speak another language. We have a lot of international guests, so speaking another language is helpful but not necessary.
Responsibilities
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys, and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest needs
- Arrange specialized services for VIP customers
- Complete nightly audit procedures and balance daily hotel transactions
- Prepare and distribute end-of-day reports
- Reconcile guest accounts, room charges, and payment transactions
- Ensure the safety and security of guests and the property during overnight shifts
Benefits
- $20/hour
- opportunities for advancement
- $200 per month towards medical benefits (full-time only)
- sick pay
- discounted meal and room rates
- employee assistance program
- employee referral bonus
- work by the water
- free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
