Front Desk Agent

Marriott Vacations Worldwide•South Beach, FL

1d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. This is a full-time position and requires availability during weekends and holidays. MVW is a leading global vacation company with over 20,000 associates worldwide, operating 7 iconic brands across approximately 120 Vacation Ownership Resorts, serving over 700,000 owner families. The company also manages an exchange network of over 3,200 affiliated resorts in more than 90 countries and territories.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Nice To Haves

Specific job duties may differ by property, size of team, or facility.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Discount off meals at independent restaurant, Havana 1957 (located inside building)
Work shoe credit through Shoes for Crews twice a year
Bi-annual team building events
Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)
Complementary parking in South Beach