Front Desk Agent

EOS Hospitality•Tuscaloosa, AL

27d•Onsite

About The Position

This is a part-time year-round position working at Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL. The role involves providing excellent customer service, managing front desk operations, and ensuring a positive guest experience in a vibrant resort environment. Flexible scheduling is required, including nights, weekends, and holidays.

Requirements

High School Diploma or GED.
Previous front desk, hospitality, or customer service experience preferred.
Strong communication and interpersonal skills with a guest-first mindset.
Intermediate to advanced computer proficiency, ability to use Microsoft 365.
Ability to handle multiple tasks in a fast-paced environment.
Must be detail-oriented, organized, and reliable.
Maintain a professional appearance.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Responsibilities

Greet and welcome guests warmly and provide excellent customer service.
Process check-ins, check-outs, and reservations accurately and efficiently.
Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
Handle payments, process transactions, and maintain accurate records.
Assist with resolving guest concerns or complaints professionally and efficiently.
Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
Maintain petty cash fund.
Maintain a clean and organized front desk and lobby area.
Work collaboratively with other departments to ensure a seamless guest experience.
Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
Other duties as assigned.