Front Desk Agent
Hard Rock Hotel & Casino Ottawa•Tampa, FL
•Onsite
About The Position
The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience.
Requirements
- High school diploma or general education degree (GED) is required
- 6 months of Front Desk/Hotel Operations experience
- Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
- Must have exceptional phone etiquette
- Must be able to work standing for long periods of time
- Must be technologically savvy and be able to operate and enter information into a computer
- Must possess basic math skills necessary to accurately calculate and process guest payments
- Must be able to follow procedures in standard situations in which specific steps are involved
Responsibilities
- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settles account balances of departing guests by accepting payment and handling cash drawer
- Investigates and resolves general billing discrepancies
- Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
- Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
- Promotes positive public/employee relations at all times
- Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
- Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
