Front Desk Agent - Hotels - Winter 2026/27

Big White Ski Resort•Area E (Beaverdell/West Boundary), BC

1d•Onsite

About The Position

Big White Ski Resort is seeking a Front Desk Agent to join their Hotels Front Desk Team. As the face of the resort, you will be responsible for greeting and registering guests from around the world. The Front Desk is a busy hub for guests staying at the property, and we are looking for someone who can provide friendly, efficient, and professional customer service in a fast-paced environment. If you love the outdoors and are passionate about sharing an amazing Canadian experience with guests, this is the opportunity for you.

Requirements

Previous front desk or customer service experience
Excellent communication skills
Reliable and responsible
Ability to follow instruction
Detail orientated
Professional appearance and manner
100% guest service oriented, having excellent people skills
Energetic and upbeat personality, contributing to the to the positive work atmosphere
Ability to work well under pressure in a fast-paced environment, handling high volumes of challenging guest-related interactions with professionalism
Possess time-management and organizational skills
Is able to work independently as well as part of a team
Must be legally entitled to work in Canada

Responsibilities

Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Take cash, credit card and debit card payments when necessary
Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
Run daily end of shift audit reports and complete daily shift audit
Answer and direct a high volume of incoming calls in a professional and consistent manner
Ensure high level of customer service is maintained at all times with genuine care to attention and detail
Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
Troubleshoot all guest issues/problems and assist in the handling of guest complaints
Develop a good understanding of the village layout and be able to give directions to all units in the rental pool
Fulfill tasks in a time sensitive manner
Communicate effectively with all departments, including Groups, Transpo, Housekeeping, Owner Relations and Maintenance
Follow all Health & Safety protocols and procedures
Any other reasonable requests made by a Central Reservations Manager