Front Desk Agent

Buffalo Lodging • Williamsville, NY

10h • Onsite

About The Position

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. This role is crucial for ensuring a positive guest experience from arrival to departure. The Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. Buffalo Airport and Amherst, NY are three miles away, and Downtown Buffalo is a 15-minute drive. We boast 80 beautifully appointed guest rooms and we serve daily complimentary breakfast to all our guests. A great place to stay, a great place to work. The Hampton Inn by Hilton in Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Requirements

• Weekend Availability needed

Responsibilities

• Greeting guests
• Complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
• Updates and cancels reservations in the system as requested by the guest.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed