Front Desk Agent
About The Position
At Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN, we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. We are an award-winning workplace, pride ourselves on the positive impact we make in our industry and in the communities where we live and work. We are dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Requirements
- Proficient English language skills.
- Knowledge of Microsoft Office 365
- Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
- 6 months of Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
Nice To Haves
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in Resort Hospitality or related industries.
Responsibilities
- Greeting guests and owners on arrival.
- Checking in/out guests.
- Generating folios and collecting payments.
- Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
- Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
- Answering phones and directing calls.
- Performing other duties as assigned by your leader.
Benefits
- Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program: Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
