Part-Time AM Front Desk Agent-Weekdays

Sheraton•Novi, MI

1d•Onsite

About The Position

The Hotel Front Desk Agent provides exceptional guest service and helps ensure a welcoming and efficient hotel experience. The role handles guest arrivals and departures, reservations, payments, inquiries, and requests while coordinating with other hotel departments. The agent is expected to represent the hotel positively, maintain professionalism and guest privacy, and consistently deliver outstanding customer service that supports memorable guest experiences and the hotel's reputation.

Requirements

Previous hotel front desk or hospitality experience is required.
Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Knowledge of hotel reservation and property management systems (PMS).
Ability to handle multiple tasks while maintaining attention to detail.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Dependable, professional, organized, and detail-oriented.
Flexible availability, including weekends and holidays, as required.

Responsibilities

Welcome guests with a friendly, professional, and positive attitude.
Manage guest check-ins and check-outs efficiently and accurately.
Process reservations, cancellations, room assignments, and modifications.
Answer phone calls, respond to emails, and assist guests with inquiries.
Handle guest complaints, concerns, and special requests professionally and urgently.
Maintain accurate guest records and billing information, and process payment transactions.
Process cash, credit card, and other payments, balancing accounts as needed.
Communicate with housekeeping, maintenance, and management to support guest satisfaction.
Monitor room availability, occupancy, and reservation information.
Provide information about hotel amenities, services, and local attractions.
Maintain a clean, organized, and professional front desk area.
Follow hotel policies, safety procedures, and customer service standards.
Identify opportunities to improve the guest experience and encourage repeat business.
Protect guest privacy and maintain high standards of professionalism.