Front Desk Agent
About The Position
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors. The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Part-time: 16-29 hours per week depending on level of business.
Requirements
- High school graduate or equivalent.
- Levelheaded, patient, even tempered demeanor.
- Positive and outgoing personality.
- Excellent communication skills and ability to multitask.
- Ability to work under pressure in a fast-paced, high stress environment.
- Works well on a team but can also work independently when needed.
- Strong computer skills.
Nice To Haves
- Cash handling experience preferred.
Responsibilities
- Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.
- Provide exceptional customer service with a smile and empathy.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with fellow team members professionally, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and hotel policies.
- Maintain house bank including cash handling.
- Maintain hotel gift shop and check out guests in gift shop
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.
Benefits
- 401k with a company match and immediate vesting after 90 days of service
- Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
- Extensive training programs for hospitality and non-hospitality skillsets
- Pet insurance discounts
- Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
- Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
- Tuition/education reimbursement eligibility after 12 months of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
