Front Desk Agent
BN Management Co•Gretna, LA
•Onsite
About The Position
The hotel desk agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment.
Requirements
- Cash handling experience
- Experience with billing and payment collection
- Ability to answer inquiries regarding hotel area and services
- Ability to secure patrons’ valuables in the safe
- Ability to provide suggestions of places to visit eat and shop
- Ability to answer phone using correct brand verbiage
- Ability to maintain hotel records
- Ability to ensure the safety of guest’s property assets
Nice To Haves
- Hilton PEP is helpful
Responsibilities
- Greets and welcomes guests.
- Assigns rooms and keys. (never giving out room number out loud)
- Maintains room availability.
- Collects and distributes cash handling for hotel
- Prepares bills and collects payment for visits.
- Assists in solving billing discrepancies.
- Answers inquiries regarding hotel area and services.
- Secures patrons’ valuables in the safe.
- Provides suggestions of places to visit eat and shop.
- Answering phone is using correct brand verbiage.
- Maintains hotel records.
- Insure the safety of our guest’s property assets; never open door for guest’s who forgot their key (redirect them back to the front desk)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
