Front Desk Agent | Seven Sebring Raceway Hotel

SHANER • Sebring, FL

21h • Onsite

About The Position

Shaner Hotels is hiring a Front Desk Agent for the Seven at Sebring Hotel in Sebring, Florida. The position provides courteous, efficient guest service, including processing guest check-ins and check-outs, handling payments, and sharing information with guests and visitors. The agent handles complaints, follows hotel procedures and payment policies, prepares and distributes daily reports, and works with Housekeeping to resolve room-status discrepancies. The role requires a flexible schedule that may include weekends, holidays, and varied shifts. Other duties may be assigned.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they can understand.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
• Knowledge of local activities and attractions appropriate for the clientele.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish.

Responsibilities

• Provide superior guest service and courteously and efficiently check hotel guests in and out.
• Process payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
• Provide guests and visitors with information and services in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve room-status report discrepancies with Housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED