Part-Time Front Desk Agent / Night Auditor
Radiate Hospitality•Berkeley, CA
•Onsite
About The Position
Welcome Our Guests. Make Every Stay Count. At Hotel Shattuck Plaza, every guest interaction is an opportunity to create a welcoming and memorable stay. Located in downtown Berkeley, our historic hotel is looking for a friendly, dependable Part-Time Front Desk Agent / Night Auditor to join our team. This position supports both daytime Front Desk operations and overnight Night Audit coverage. Flexibility to work a combination of morning, evening, and overnight shifts, including weekends and holidays, is required.
Requirements
- Enjoy helping people
- Pays attention to details
- Can work independently while supporting the team
- Flexibility to work morning, evening, and overnight shifts
- Availability on weekends and holidays
- Dependability and punctuality for scheduled shifts
Nice To Haves
- Previous hotel Front Desk, guest service, or Night Audit experience preferred.
- Familiarity with hotel property management systems and basic computer applications.
- Strong communication, organization, and customer service skills.
- Comfort working with numbers, reviewing transactions, and resolving discrepancies.
Responsibilities
- Provide attentive guest service while helping keep Front Desk operations accurate, organized, and running smoothly.
- Welcome guests and assist with check-in and check-out.
- Respond to guest questions, requests, and concerns with professionalism and care.
- Provide information about hotel amenities, dining, transportation, and local attractions.
- Answer calls and assist with reservations and guest inquiries.
- Manage room assignments, guest accounts, payments, and folios accurately.
- Process reservations, room requests, and changes.
- Communicate with Housekeeping, Engineering, and other departments to coordinate guest needs.
- Maintain clear shift notes and communicate outstanding items to the next shift.
- Review and reconcile daily transactions, guest accounts, and charges.
- Complete the nightly audit, prepare reports, and follow procedures to close the business day.
- Assist with late arrivals, early departures, and overnight guest requests.
- Follow hotel safety and emergency procedures and communicate concerns to the appropriate contact.
Benefits
- Work in the heart of downtown Berkeley, near BART and public transportation.
- Meet travelers from around the world.
- Build experience in both Front Desk operations and Night Audit.
- Be part of a historic hotel focused on personalized guest service.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
