Front Desk Agent/ Night Audit (55626)

PROVIDENCE HOSPITALITY GROUP•San Antonio, TX

12d•Onsite

About The Position

Providence Hospitality Partners is seeking a Front Desk Agent/Night Audit to provide front desk services to guests in a friendly, efficient, and professional manner. The company, founded in 2002 and based in Denver, Colorado, aims to operate hotels where guests want to stay, associates want to work, and investors want to own. They foster a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance, encouraging associates to achieve clearly defined objectives and supporting community well-being.

Requirements

Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Prior experience in hospitality industry or equivalent preferred

Nice To Haves

Bilingual skills a plus

Responsibilities

Greets guests and checks them into the hotel following established procedures, including assuring all necessary information is received and entered into the computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, and directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner, providing information including directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible, and assists with dining, entertainment, or transportation reservations as needed.
Resolves guest problems/complaints, utilizing own best judgment or referring to management as needed.
Answers hotel internal and external phone calls and provides information as needed, taking messages for hotel guests and assuring receipt.
Makes and confirms reservations for future hotel guests following established procedures, including assuring room availability, obtaining all necessary guest information, obtaining credit card information, and assuring the guest understands all hotel policies, particularly with regard to reservation cancellation.
Checks guests out of the hotel following established procedures, including computing bills, collecting payment, and providing the guest with necessary paperwork.
Maintains the front desk area in a clean and orderly fashion.
Possesses and maintains thorough knowledge of the hotel and the area’s attractions.
Completes all necessary paperwork and maintains files and records.
Performs clerical duties as required, including filing, photocopying, faxing, and mailing.
Performs other related duties as assigned by management.