Night Auditor / Overnight Front Desk Agent

King's Pointe Resort • Storm Lake, IA

3d • Onsite

About The Position

S&L Hospitality, along with this location, is accepting resumes for a Night Auditor/Overnight Hotel Front Desk Agent. We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor, responsibilities include checking guests in, handling inquiries about the property and reservations, reconciles all accounts and end of business day tasks. Ideal candidates will have previous experience in a similar role, previous experience working 3rd shift or overnight hours, strong reliability, ability to work independently, and is self-motivated. Schedule will primarily consist working between 10:30pm and 7:30am.

Requirements

• Previous experience in a similar role
• Previous experience working 3rd shift or overnight hours
• Strong reliability
• Ability to work independently
• Self-motivated
• Successful history as a front desk agent/night auditor or related customer service experience.
• Advanced math skills, general understanding of accounting procedures.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction
• Ability to maintain a composed, gracious and professional attitude.
• Ability to lift up to 30 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.
• Ability to work with little to no supervision.
• Strong interpersonal and administrative skills.
• Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Responsibilities

• Checking guests in
• Handling inquiries about the property and reservations
• Reconciles all accounts and end of business day tasks
• Reconciles all accounts, balance cash drawers, make necessary corrections as needed
• Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
• Travel discounts available through brands and locations that are a part of our current portfolio.
• Medical, dental, and vision insurance
• Opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance
• Flex spending

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed