Front Desk Agent / Concierge

Inn at the Presidio•Sf, CA

13d•Onsite

About The Position

The Lodge at the Presidio is seeking a Front Desk/Concierge Agent to manage guest check-ins and check-outs, process payments, handle guest inquiries, and coordinate with other departments. This role involves providing excellent customer service, ensuring guest satisfaction, and maintaining a professional appearance and demeanor. The agent will also be responsible for running daily reports, managing cash, and adhering to company policies and safety procedures.

Requirements

Ability to stand or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

Responsibilities

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.